Contact information
Contact Information
Last updated: June 17, 2026
We are happy to help with questions about our products, orders, delivery, returns, assembly, warranty, and product safety.
Contact Livena
Livena V.O.F.
Trading name: Livena
Address: van de Venlaan 11, 5374 GH Schaijk, The Netherlands
Email: info@livena-kids.com
Website: livena-kids.com
Chamber of Commerce number: 98413767
Establishment number: 000063580756
Legal form: Vennootschap Onder Firma
Customer Service
You can contact us by email at:
We aim to respond as soon as possible during normal business days.
To help us answer your question quickly, please include your order number when contacting us about an existing order.
Questions About an Order
For questions about an order, please include:
- Your full name
- Your order number
- The email address used for the order
- A clear description of your question or issue
- Photos, where relevant
You can contact us about:
- Order status
- Delivery and Track & Trace
- Incorrect or incomplete orders
- Damaged products or packaging
- Missing parts
- Returns and refunds
- Warranty requests
Product and Assembly Questions
For questions about a Livena learning tower, assembly, product use, maintenance, or replacement parts, please contact us before using the product if you are unsure whether it is safe or correctly assembled.
Please include:
- The product name
- Your order number, if available
- A description of your question
- Clear photos of the product or relevant parts, where possible
Product Safety
Our products are intended for use by children under adult supervision.
If you have a question or concern about product safety, stop using the product and contact us immediately at:
Please include clear photos and a detailed description of the issue.
Returns
Before returning a product, please contact us or review our Return Policy for the applicable instructions and conditions.
Products should not be returned without the required order information, as this may delay the processing of the return.
Complaints
If you have a complaint about a product, order, delivery, or our service, please contact us at:
Please include your order number and a clear description of the complaint. We will review your complaint carefully and aim to provide an appropriate solution.
Business and Other Enquiries
For business enquiries, partnerships, press enquiries, or other questions, please contact:
Postal Address
Correspondence may be sent to:
Livena V.O.F.
Udensedreef 8
5374 RK Schaijk
The Netherlands
Please do not return products to this address without first reviewing our Return Policy or contacting us for return instructions.